What Counts As Proof Of Purchase
Summary
Every warranty claim needs an official proof of purchase. We cannot process a warranty replacement without one, because each claim is reviewed and approved against it.
What Is Covered
An official receipt or invoice that shows all of the following:
- The seller's name and location.
- The NUX product you bought.
- The date of purchase.
- Your name as the purchaser.
What Is Not Covered
- Screenshots. Compression makes them hard to read. Send a PDF instead.
- Documents that leave out the seller, product, date or purchaser name.
What You Need
Send the receipt as a PDF file. If you no longer have it, log in to your account on the dealer's website, or ask the dealer for a copy. Authorized dealers keep transaction records well beyond the warranty period.
How Long It Takes
Reply to your ticket with the PDF attached and we will move your claim forward. If we are waiting on your receipt, we send a reminder after 7 days and close the request after 14 days. Replying with the receipt reopens it.
Effective Date
Last reviewed September 24, 2026.
Related
How The NUX Warranty Works · After You Submit A Warranty Claim