After You Submit A Warranty Claim

Last updated September 29, 2026

Applies To

Warranty claims for products bought in the United States.

Your proof of purchase as a PDF, your contact details, and a short description of the fault. Photos or a video help.

Claim received. You get an email with your ticket number. We aim to send a first reply within one business day (8 business hours).
Proof of purchase check. If your receipt is missing or unreadable, we ask for it once. We remind you after 7 days and close the request after 14 days. Replying reopens it.
Return authorized. We email an RMA number and return instructions. Pack the product securely and include the RMA number. If you bought the product less than one year ago, the email includes a prepaid return shipping label. After the first year, you pay to ship the product to us.
Unit received. We confirm when your product arrives at our returns dock.
Resolution. We repair or replace the product, or offer another remedy under the warranty policy, and email you tracking for anything we ship.
Closed. We close the request once the replacement or repair is on its way.

You receive a tracking number for your repaired or replacement product. Your warranty continues from your original purchase date.

Reply to your ticket email at any stage. Keep your RMA number handy.