Bought From A Retailer? Returns Versus Warranty
Summary
Where you bought your NUX product decides where you return it. Returns and warranty are different: a return is for an unwanted or wrong item shortly after purchase; warranty covers a defect that appears during normal use.
What Is Covered
| You bought from | To return it | If it develops a fault |
|---|---|---|
| nux.us | Start a return in your Account Hub, under Orders, within 30 days of receiving the order. | File a warranty claim with NUX. |
| An authorized retailer or dealer | Return it to that retailer or dealer under their return policy. | File a warranty claim with NUX, with the retailer's receipt as proof of purchase. |
| Outside the United States | Follow your retailer's policy. | Contact the NUX distributor in your country. |
What Is Not Covered
- nux.us items marked Open Box or Final Sale, and gift cards. These cannot be returned or exchanged.
- Items returned more than 30 days after delivery, or not in the condition you received them, with packaging and contents.
What You Need
For a nux.us return: your order, the item in its original packaging, and photos or a video of any problem. Photos or video of a damaged delivery speed things up.
How Long It Takes
We tell you once we have received and inspected your return. If approved, the refund goes to your original payment method within 10 business days. Your bank may take longer to post it. If 15 business days pass after approval, contact us.
A restocking fee of up to 15% may apply if the item shows signs of misuse or excessive wear. To exchange, return the item for a refund, then place a new order.
Effective Date
Last reviewed September 24, 2026.
Related
How The NUX Warranty Works · Your nux.us Order · Open Box And Final Sale Items