Ordering A Spare Or Replacement Part
Applies To
Replacement parts such as cables, windscreens, footswitch housings, battery boxes and pads.
What You Need
- Your product model and the part you need.
- Your full name, shipping address, phone number and email address.
- Quantity.
- Proof of purchase, if you think the part should be covered under warranty.
Steps
- Send a Spare Part Request with the details above. A photo of the part helps.
- We confirm availability and whether the part is covered under warranty, free of charge, or billable.
- For billable parts, we email an invoice with a secure payment link. Prices are the part cost plus shipping and any tax.
- We ship the part once payment is received, and send tracking.
Check It Worked
You receive a shipping confirmation with tracking.
Still Not Working?
If your product is outside its warranty period, buying the part is often the fastest fix. Reply to your ticket and we will help.