My Order Arrived Damaged

Last updated

Applies To

nux.us orders that arrive damaged. For orders from a retailer, contact the retailer.

What You Need

  • Your order number.
  • Photos of the outer carton, the inner packaging and the damaged product. Carriers reject claims without packaging photos.
  • A short video if the product does not work.

Steps

  1. Keep all the packaging. Do not throw away the box.
  2. Take the photos above before unpacking anything further.
  3. Send an Order and Shipping Help request with your order number and photos.
  4. We file the claim with the carrier and arrange a replacement or refund.

Check It Worked

You receive a confirmation of your replacement or refund.

Still Not Working?

Reply to your ticket with your order number.

Related

Your nux.us Order: Status, Changes And Refunds